Order Policy

1. Order Submission and Processing
   
   • All orders must be submitted through the Music Tribe Partner Portal.
   • Once a Proforma Invoice (PI) is issued, the order is considered final and binding.
   • Any change requests after PI issuance must be submitted in writing and approved by ET. Changes may result in delays.
   
   
2. Payment Terms
   
   • Full payment must be made within 10 calendar days of the Proforma Invoice date.
   • Payments must be made in USD via wire transfer unless otherwise agreed in writing.
   • Failure to pay within the due date may lead to order cancellation, account hold, or delayed shipments.
   • ET will not process partial or short payments unless backed by an approved credit note.
   
   
3. Shipping and Pickup Instructions
   FCA (Free Carrier) Shipments
   
   • Under FCA Incoterms, the Partners shall bear all local charges incurred after the goods have been loaded at the factory warehouse, including trucking, terminal handling, and local documentation. ET will handle Chinese export clearance and customs declarations.
   • Partners must submit detailed charge breakdowns and receipts to [email protected] at least 48 hours before the scheduled warehouse loading to comply with export coordination timelines.
   • Partner must arrange pickup within 14 days of payment. A 1.5% warehouse storage fee (based on invoice value) will be applied if the goods are not collected within the specified timeframe.
   
   DDP (Delivered Duty Paid) Shipments
   
   • ET will handle all duties, customs clearance, and logistics.
   • Risk and title transfer upon delivery to the Partner’s designated location.
   
   
4. Inspection and Claims
   
   • Partners must inspect goods immediately upon receipt.
   • Any discrepancies or damages must be reported to ET within 7 calendar days of delivery.
   • Claims submitted beyond this window may be rejected.
   • All returned products must remain in their original packaging and condition.
   
   
5. Returns and Product Issues
   
   • All returns must follow the formal Return Merchandise Authorization (RMA) process.
   • For warranty returns, the Partner must follow the defect documentation process as outlined in the Partner agreement.
   
   
6. Order Cancellation
   
   • Orders cannot be canceled after the Proforma Invoice has been issued, unless explicitly agreed upon by ET in writing.
   
   
7. Governing Terms
   
   • This Order Policy should be read in conjunction with the latest Terms of Service published at: https://store.musictribe.com/legal/terms-of-service
   • In case of any conflict, the Terms of Service shall prevail.

Music Tribe is a member of Empower Tribe.